Help Center

If one ear bud is working and one is not they are not pairing correctly.  Please turn off the working ear bud by holding down the button for about 5 seconds until it turns off. It will also talk to you so if it's in your ear its helpful "power on-power off". Next put it inside the provided ear bud case. 

Take out the non-working ear bud and turn it on and try to pair it with your phone individually. Sometimes it's helpful to turn off your Bluetooth on your device first and turn it back on. Turning off the ear buds resets them. 

Two Bluetooth names could pull up on your device if the Earbuds are pulled out of there storage case and connected to your device too quickly. To solve this, wait about 15 seconds from the time you pull the Earbuds out of their storage case and allow them to automatically pair. When you pull the Earbuds out of their storage case do not push any buttons during this 15 second duration. It is also important to have your Bluetooth off on your device if you are resetting the Earbuds. Please read the manual for clarification on all options and features. Follow these directions below for solving two Bluetooth "SIKROX" names on your device.  

Earbuds factory reset and pair again:

1. On your device forget or cancel your Bluetooth "SIKROX" first. You can turn off Bluetooth altogether if you wish.
2. Make sure your charging storage case and Earbuds have enough power. Place both Earbuds into the charging storage case and each Earbud indicator light will light up red.
3. While both Earbuds are inside the storage case tap the left Earbud sensor button 3 times swiftly and it will blink red once then tap the right Earbud 3 times swiftly and it will also blink red once.
4. Take out the two Earbuds and power off, then touch them to power on. Do not release until both Earbuds flash red and blue. After several seconds, the right Earbud will flash red and blue, while the left earbud will flash blue.
5. On your device turn your Bluetooth back on and the "SIKROX" option name should appear. Choose it and enjoy!

Bluetooth does not travel through water well so if you are fully submerged underwater you will lose your connection. Bluetooth signals attenuate at a dramatic rate through water. You can swim laps with your head mainly out of the water, run in the rain, or shower to your favorite music. We’ve programmed these Earbuds to automatically turn OFF after 10 seconds inside water. When you take them out of water please make sure to fully dry them off before powering back ON or placing them inside the charging storage case.

SIKROX products come with a standard USB power cord with high speed USB micro input port to charge itself. Some of our Power Banks such as our Drone also charge itself wirelessly. You can charge our Power Banks and Ear Buds using a USB port anywhere you might have one such as on a computer, car, nightstand, or use the USB wall adapter that came with your other devices. Use your device specific USB power cord when charging from our Power Banks.

We integrated a Type-C port for SR71 Quick Charging however you will need to purchase this cord separately in order to match your devices input port. Many of our chargers have advanced intelligent wireless charging for Qi enabled devices.These days all smart phones come standard with wireless charging capability and older phones can charge wirelessly with an inexpensive adaptor upgrade. 

Here at SIKROX, we want you to be 100% satisfied with your purchase from us. That’s why we provide a straightforward return policy that we stand behind while providing you with superb service.

If you are not completely in love with your new product(s) please email us by clicking here with your order number and with the reason that you are displeased. We will work with you to find a solution by either exchange, replacement or help you process your return.

Generally, most of our external batteries' static power consumption is very low, which can last around 1 year to drain the battery completely if they are not used.

However, the chemicals within the li-ion battery will gradually become less active over prolonged periods without use. Most will die in 2 years of inactivity.

To extend your battery's life:

1. Use and recharge Power Bank at least once every 3 months.

2. Do not over-charge or over-discharge it. It is best to keep it charged between 5%-95%

Yes, in most cases portable chargers are allowed on airplanes. It's small enough to fit in your pocket or in a small bag. It comes with a small drawstring travel bag as well, so that makes it even more convenient for carry. 

No, thanks to SIKROX overcharge protection and standby function the charging circuit automatically disconnects when the internal battery is fully charged.

Mobile chargers aren't specific to any devices. As long as you have a cable that plugs into your phone on one end and has a standard USB connector on the other end it will work.

As long as you have a USB charging cord that you can plug into it, it will work for any phone, camera, tablet, laptop, Nintendo Switch, LED light, etc.

As long has your Power Bank is fully charged you wont have a problem.

All LED indicator lights will be illuminated when your device is fully charged.

The power is low on your power bank when the last LED indicator light is on and flickering.

Two different ear hooks are provided with your purchase. Make sure you have the ones that accommodate your ears the best and place ear buds in your ear. Then you twist or turn ear buds backwards so the top part rotates towards the back of your ear. Those ear hooks are designed to twist and lock into place in your ear. Failing to twist lacks the ability to lock in. Another thing is you need the correct ear tip on when twisting and locking into place.